Value-Added Services
Extend your IT capability without adding complexity
Echo’s Value-added Services complement your core technology services with practical management, advisory and procurement support tailored to the needs of your organisation.
From providing a dedicated or shared Service Manager to C-level technology guidance, procurement and specialist support, we can fill capability gaps and provide additional expertise where and when it is needed.
It means fewer moving parts for your business and greater continuity between technology decisions, service delivery and day-to-day operations.
Add the expertise you need around your technology
Not every business needs every IT capability in-house. Echo’s Value-added Services give you access to additional expertise and support without creating unnecessary internal overhead.
Our Service Managers can act as the interface between your business and Echo’s Service Operations team, managing your technical portfolio, service delivery, escalations, reporting and operational meetings. At a strategic level, our CTO advisory capability provides C-level input into technology strategy, solution design, governance and longer-term ICT roadmaps.
We can also manage technology procurement on your behalf, sourcing equipment and services from established vendors and distributors, coordinating the process through to delivery and providing warranty administration where required. Additional advisory and facilitation services can be incorporated according to your environment and requirements.
Extend your internal IT capability
Access operational and strategic expertise without needing to build every capability in-house.
Connect strategy with service delivery
Bring business, technology and operational requirements together through experienced service management and advisory support.
Simplify technology procurement
Let Echo source and coordinate ICT equipment and services while managing vendors, delivery and warranties.
Draw on additional expertise when needed
Access supporting services and specialist capabilities as requirements arise across your technology environment.
Ideal for businesses that:
Need additional IT management or specialist expertise without expanding their internal team
Want stronger coordination between business requirements, technology strategy and service delivery
Want access to additional advisory and supporting services through an existing technology partner
Need help sourcing and managing technology products and services from multiple vendors
Need more from your technology partner?
Extend your IT capability with practical expertise and support that adapts to the needs of your business. More expertise. Better coordination. One trusted partner.
Practical advice. Local support. No unnecessary complexity.