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Echo Group Africa

WEBSITE PRIVACY NOTICE

Echo Group Africa

Last Updated 1 October 2026

1. About this Privacy Notice

At Echo Group Africa, we take the privacy and protection of personal information seriously.

This Privacy Notice explains how personal information is collected, used, stored and protected when you visit the Echo Group Africa website, contact us through the website or otherwise interact with us through it.

It also explains how enquiries may be routed to the relevant Echo company, who we may share your information with, where it may be processed, how long we keep it and the choices and rights available to you in relation to your personal information.

Echo Group Africa operates across Ghana, Kenya, Namibia, Uganda and Zambia through separately incorporated operating companies.

2. Who is responsible for your information?

Echo Group Africa is a group of separately incorporated companies operating under a common brand. The Echo Group Africa website provides information about the Group's services and operations across Africa and enables visitors to contact the relevant Echo company. The operating companies are:

Ghana
SP Echo Ghana Limited, trading as Echo Ghana
9th floor, Ridge Tower, Ridge, Accra, Kaneshie, Accra, Ghana

Kenya
Echotel International Kenya Limited, trading as Echotel Kenya
West End Towers, Wing B, off Waiyaki Way, Westlands, Nairobi, Kenya

Namibia
Echo Telecommunications (Pty) Ltd, trading as Echo Namibia
Unit 2, Reger Park, TV More Street, Southern Industrial Area, Windhoek, Namibia

Uganda
Echotel Proprietary Uganda Limited, trading as Echo Uganda
5th Floor, Lohana Towers, Lugogo Bypass, Kampala, Uganda

Zambia
iWay Zambia Limited, trading as Echotel Zambia
Block A, First Floor, 4 Bishops Road, Kabulonga, Lusaka, Zambia

When you submit an enquiry through this website, your information may be routed to the Echo company best placed to respond to your enquiry, based on the country or support location you select and the nature of your request.

The relevant Echo company will be responsible for handling your enquiry in accordance with applicable data-protection requirements and its own Privacy Notice.

For questions about privacy or the handling of personal information through the Echo Group Africa website, please contact:
privacy@echogroup.africa

3. What information do we collect?

The information collected depends on how you interact with the website. When you contact us through the Echo Group Africa website, we may collect:

  • your first and last name;
  • company or organisation;
  • email address;
  • telephone number;
  • the country or location in which you require support;
  • information you include in your enquiry; and
  • technical information associated with your interaction or submission, including your IP address and the page from which an enquiry was submitted.

We may also process limited technical information necessary to operate, maintain and secure the website. Providing information through the contact form is voluntary. However, if you do not provide the information necessary to understand and respond to your enquiry, we may not be able to assist you. Please do not include sensitive or confidential personal information in the free-text enquiry field unless it is necessary for us to assist you.

4. How do we use your information?

Personal information collected through the website may be used to:

  • receive, route, manage and respond to your enquiries;
  • identify the Echo company best placed to assist you;
  • communicate with you about products, services or support you have asked about;
  • manage subsequent business discussions arising from your enquiry;
  • where permitted, communicate with you about relevant Echo products, services, solutions or updates;
  • operate, maintain and secure the website;
  • identify and address technical problems, misuse or security threats;
  • maintain appropriate business records; and
  • meet applicable legal and regulatory requirements.

Personal information will be used for legitimate business purposes and in accordance with applicable data-protection requirements.

5. How do we process your information?

The legal basis on which personal information is processed may depend on the Echo company handling your enquiry and the data-protection laws applicable in the relevant country. Depending on the circumstances, personal information may be processed:

  • with your consent;
  • where necessary to respond to your request or take steps in connection with a contract;
  • where necessary to meet a legal or regulatory obligation;
  • for legitimate business interests where permitted by applicable law; or
  • on another basis permitted under applicable law.

Where processing relies on your consent, you may withdraw that consent, subject to applicable law. Further information about the processing requirements applicable to a particular Echo company is available in the Privacy Notice on the relevant country website.

6. Who may we share your information with?

We do not sell your personal information. Personal information may be shared where reasonably necessary with:

  • the Echo company best placed to respond to or manage your enquiry;
  • authorised Echo personnel who require the information to assist you;
  • another Echo company where its involvement is necessary to provide the information, service or support you have requested;
  • service providers supporting the website, hosting, email, security and IT operations;
  • professional advisers where necessary; and
  • regulators, courts, law-enforcement authorities or other bodies where disclosure is required or permitted by applicable law.

Where third parties process personal information in connection with the website or on behalf of an Echo company, appropriate steps are taken to protect that information in accordance with applicable requirements.

7. International processing and transfers

Echo operates across several countries and uses technology infrastructure located outside some of the countries in which it operates.

Personal information submitted through the Echo Group Africa website is hosted and stored using infrastructure located in the United Kingdom. Website enquiry notifications are also processed using email infrastructure located in the United Kingdom.

Your information may therefore be processed in the United Kingdom and may also be shared with the relevant Echo company in Ghana, Kenya, Namibia, Uganda or Zambia, depending on your enquiry.

Where personal information is transferred or processed across national borders, the relevant Echo company will take appropriate steps to handle the information in accordance with the data-protection requirements applicable to it.

8. How long do we keep your information?

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, managing a subsequent business relationship and meeting applicable legal, regulatory, accounting or record-keeping requirements.

Website enquiries will ordinarily be retained for five years, unless there is a legitimate or legal reason to retain particular information for longer.

Technical information such as IP addresses will be retained for five years, where collected.

When personal information is no longer required, reasonable steps will be taken to securely delete, destroy or de-identify it as appropriate.

9. How do we protect your information?

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We also take reasonable steps to ensure that third parties processing personal information in connection with the website provide appropriate protection.

No internet-based system can be guaranteed to be completely secure. We therefore review our website and information-handling arrangements and take appropriate action where risks are identified.

10. Cookies and website analytics

The Echo Group Africa website is primarily used to provide information about Echo's operations, services and locations and enable visitors to contact us.

We do not currently use Google Analytics or other advertising analytics through MonsterInsights on this website. Our technical review has not identified a current implementation of non-essential analytics or advertising cookies across the Echo websites.

If we introduce non-essential analytics, advertising or other tracking technologies in future, we will update our privacy and cookie information and introduce consent controls where required.

11. Direct marketing

If you contact us about our products or services, your information may be used to respond to your enquiry and manage any subsequent sales discussion.

Where permitted by applicable law and, where required, with your consent, the relevant Echo company may also use your information to keep you informed about relevant Echo products, services, solutions or updates.

You can withdraw your consent or ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at privacy@echogroup.africa.

Stopping marketing communications will not prevent an Echo company from contacting you where necessary to respond to an enquiry, provide a requested service or manage an existing business relationship.

12. Your personal information and rights

The rights available to you may vary depending on the country and data-protection laws applicable to the Echo company processing your personal information. Depending on the circumstances and applicable law, you may be able to:

  • ask what personal information is held about you;
  • request access to personal information held about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information in applicable circumstances;
  • object to or request restriction of certain processing;
  • withdraw consent you have previously given;
  • ask us to stop using your information for direct marketing; and
  • make a complaint to the relevant data-protection authority where applicable.

 To make a request or ask a question about your personal information, contact: privacy@echogroup.africa. Your request will be directed to the appropriate Echo company where necessary. We may ask for information reasonably necessary to verify your identity before responding to a request.

13. Links to other websites

Our website may contain links to Echo country websites and websites or online services operated by other organisations.

Each Echo country website has its own Privacy Notice describing the processing applicable to that company.

Echo is not responsible for the privacy practices of unrelated third-party websites. We recommend reviewing the privacy information provided by the relevant organisation before giving it personal information.

14. Children's personal information

The Echo Group Africa website and Echo's services are intended primarily for businesses and business users and are not directed at children.

We do not knowingly use the website to solicit personal information from children. If we become aware that children's personal information has been submitted in circumstances where it should not have been collected, appropriate action will be taken in accordance with applicable law.

15. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in Echo's operations, the website, technology or applicable legal and regulatory requirements.

The current version will be published on this website and the Last updated date at the top of the notice will be changed when the notice is revised.

16. Contact us about privacy

If you have a question about this Privacy Notice, want to make a request concerning your personal information or have a concern about the way your information has been handled, please contact:

Echo Group Africa Privacy Enquiries
Email: privacy@echogroup.africa

Your enquiry will be directed to the appropriate Echo company where necessary.

17. Complaints

If you have a concern about the way your personal information has been handled, please contact us using the details above so that the appropriate Echo company can investigate and respond.

Depending on the country and applicable data-protection law, you may also have the right to lodge a complaint with the relevant data-protection authority. Further information is available in the Privacy Notice on the relevant Echo country website.